Most packages arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
Covid 19 Update
Due to the current situation with Covid 19, shipping time might be delayed. We’re working hard to deliver your order as soon as possible while caring for the health and safety of everyone. We have notified some changes about shipping information below:
- Production Time: All orders are processed within 1 – 2 business days.
- Processing Time: It takes 1 – 2 days to ship your order from our warehouse to logistics companies.
- Shipping Time: For Economy Shipping, you will receive your order from 4 – 8 business days. For Standard Shipping, it will take 3 - 5 business days. For Express Shipping, it will take 2 business days. The shipping time starts from the date that it is shipped out, not the date the order is placed.
- Tracking Number: When available, we will send you a tracking number with the confirmation email so that you can track the package online.
- Worldwide Shipping Available: We ship products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region.
- Insurance: Commit to refund 100% if not received after 45 days.
- Notice: – Orders with multiple items may be shipped separately to improve our production efficiency. There are no additional charges for this. – In some cases, we will contact you via email to confirm order quantity or credit card fraud investigation before producing.
- If you have any other queries, please email us at firstname.lastname@example.org or via the live chat
Carrier Contact Information
Important: The national carriers will use regional carriers to deliver your package when the package arrives at the destination country. When this happens, please contact them or us to get accurate information about your shipment.
Some well-known carriers' contact information :
|The national carriers||Yun Express
|Shipping Carriers||Phone Number|
Outside of Canada
|Australia Post||Phone: (within Australia)
(outside of Australia)
|Parcel Freight Logistics (PFL )||61 2 8355 1956|