How to order personal design

Please talk with our live chat or send the email to support@furhoney.com with your request.

Report a site issue

Please talk with our live chat or send the email to support@furhoney.com . We really appreciate you for helping us improve our service


How can I cancel or modify my order

Your order is only eligible to be canceled and modified before 22:00 pm(CDT) the day the order was placed. After that time, the order is locked for processing and can no longer be canceled or modify.

if you want to cancel or modify your order , please email us your request at support@furhoney.com or via the live chat.

How to change the shipping address when I have the tracking number

When your order is shipped out. We are NOT allowed to change the shipping address anymore. In this case, contact support@furhoney.com immediately to get the tracking number and local post office information. You need to follow your package and contact the carrier by yourself to change your delivery address


I want to track my order

You can track your order at: Track your oder

shipping information: Shipping information

Note: If you don’t have your tracking number or confirmation email, please contact us to get order information. Contact at Contact Us

Tracking information shows notice information ( return to sender, failed to deliver, disposed of by the post office, etc…. or it stops updating for a long time.

If you have any of the above problems, please email us at suppprt@furhoney.com or via the live chat

What should I do when tracking information that is delivered but I have not received the package ?

Sometimes, to ensure the safety of your shipment, the carrier may have placed it in a safer location, please check:

- Mailbox

- Porch

- Garage

Any area out of potential weather hazards

Exterior doors and any locations where the package could be placed

In rare cases, a package may show as 'delivered' but could take additional 24 hours.

If within 2-3 business days, you still have not received your package , please email us at support@furhoney.com or via the live chat

Why do I have to pick up my package

Your shipment  was attempted but not delivered because of some unwanted reasons decided by the local post office. Your item has safely come back to the post office and is ready to be picked up.Customers may go to the Post Office to pick up the item before the date and time indicated on tracking or card left, if not, your package will return to sender or be disposed of by the post office. 

please email us at support@furhoney.com or via the live chat to get more information about your package


I want to return my order because I'm not satisfied with your product or I received the wrong/ damaged / missing package. What should I do ?

Our mission is to catch up with customer satisfaction and want to make sure our customers feel perfectly safe when shopping with us. Please email us at support@furhoney.com or via the live chat if you have isssu with your delivered order. We have 30 days money back guarantee to secure your purchase in our business.



Copyright infringement

We are willing to resolve any issues related to copyright infringement because we deeply understand that it is the wrong action when using material without the permission of the copyright owner.

For us, the copyright infringement was accidental, contacting us directly if you have any questions about it

email us at support@furhoney.com